Shipping Policy for FROSTBUDDY
Order Processing Time
At FROSTBUDDY, we begin preparing your order as soon as payment is confirmed. Our standard processing timeframe is 1-3 business days. Please note, during holiday seasons or special sales events, processing may take longer than usual.
Shipping Timeframes
After your order leaves our facility, delivery typically requires 7-12 business days to reach your destination within the United States. Please consider that actual delivery may vary depending on your location, customs procedures, and local postal services.
Shipping Costs
Shipping fees are calculated based on the details of your cart and will be clearly presented to you during checkout. This ensures you know the exact cost before completing your purchase.
Shipment Tracking
Once your package ships, FROSTBUDDY will provide tracking information promptly. We ask that you allow a reasonable amount of time for tracking updates to become active with the carrier.
Order Cancellations
If you need to cancel your order, please notify us within 12 hours of placing it. You can request cancellation by emailing us directly at ukormoritz@gmail.com. Orders not cancelled within this timeframe may proceed to fulfillment.
Return Policy
Returns can be initiated within 14 calendar days from the date you receive your order. Customers are responsible for return shipping costs, except in cases where the merchandise is defective, damaged, or incorrect.
Refunds
After we receive and inspect your returned products, refunds will be processed within 5-10 business days. Refunds will be credited according to your original payment method.
Additional Notes
- Delivery estimates depend on geographic factors and external conditions.
- Unexpected delays may result from weather, carrier backlogs, or holidays.
- If you have any questions regarding your shipment or this policy, please contact FROSTBUDDY customer care at ukormoritz@gmail.com.